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Our business days are Tuesdays to Saturdays. In this context, the 3 days' or 10 days' notice that we require should be from Thursdays to Saturdays. We do not count Sundays & Mondays in this matter.
Cancelling or postponing a consultation / exam appointment: Cancellation fee is equal to the cost of the consultation fee that you are booking for. It will be charged if less than 3 business days' notice is provided for cancelling or rescheduling. No cancellation fee charged if you cancel 3 business days before the scheduled appointment. If you book for an appointment that is less than 3 business days from the time you book, the appointment cannot be cancelled or rescheduled once the prepayment is done.
Cancelling or postponing a surgery appointment: $295 fee if less than 10 business days' notice provided. No cancellation fee charged if you cancel 10 business days (14 regular days) before the scheduled surgery. A deposit of $295 is required to book any surgery. If you book for a surgery that is less than 3 business days from the time you book, the surgery cannot be cancelled or rescheduled once the prepayment is done. The payment would be considered a cancellation fee which would be added to your account.
The deposit reserves your spot and acts as the cancellation fee as well.
An appointment can only be cancelled after talking to a staff member on the phone. Any voicemails, emails or text messages cannot be used to cancel an appointment or surgery. A cancellation fee invoice will be sent to you and then to collections if not cancelled in a proper manner. No exceptions.
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